The Role

As the Head of Customer Relations, youآ will be required toآ manage Nawras interactions with customers and prospects using analytical tools and operational systems to organize, automate, and synchronize business processes and contact strategies. This includes company-wide coordination of 1:1 salesآ activities, marketing plans, customer care and IT operations.You will also required to find, attract and win new clients, stimulate usage/value, nurture and retain existing customers, entice win-back of former customers, and reduce the costs of marketing and customer service (shift to e- /self- service channels).Customer relations tasks include information gathering and sharing for all of Nawras' analysis and valuing of customer relationships, customer life cycle management, data mining management (churn prediction, next best offer) and segmentation.Specific responsibilities include the following:* Manage and continuously improve existing and future customer relations programs * Develop, implement andآ monitor Data Mining and Campaign Management projects targeted at both residential and business customers* Design measures to improve customer life cycle management* Develop and manage 1:1 campaigns targeted at customer base* Take the lead for coordinating the customer interaction atآ all touchpoints, making relevant customer information available to all customer facing staff and securing tracking of all customer interactions and responses (close loop)* Responsible for negotiations with possible co-marketing , multi-coalition program partners* Identify opportunities for cross-selling , up-selling and revenue increase* Responsible for core customers, VVIP and EC core value customers.

Requirements

You must have a degree in Marketing with more than 10 years of work experience in telecom industry in a similar role in mature markets. You must have a track record of successfully deploying Data Mining solutions and Campaign Management systems, possessing excellent commercial and technical understanding of analytical, DWH technical key platforms (IN, Billing and Customer Care Systems, DWH, ETL processes).* Mustآ be a team worker* Proven leadership abilities* Detail-oriented* Self-motivated and willing to learn* Excellent presentation skills * Project management skills* Good MS office skillsآ * Fluent in English آ

About the Company

Welcome to an exciting world of new possibilities from Nawras, Oman’s customer-friendly mobile communications service provider.

Nawras combines the best global expertise and the best people with a genuine understanding of Omani culture to offer you the highest levels of user-friendly mobile technology and customer satisfaction.

At Nawras, we are committed to enhancing your daily life by making mobile communication easier, more versatile and always a rewarding experience.

Our vision is to enrich the lives of people in Oman through better communication services. Furthermore, our mission is to be the best communications provider and employer of choice in Oman.